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Craig was on the verge
of cracking a huge account.
His prospective client paid
out nearly $1 million in recruiting fees last year, and Craig
wanted a piece of the action.
All he had to do was fill
a single position—pass an audition to prove his worth—and the flood gates would open.
"Don't worry,"
Craig told the client. "I can find a needle in a
haystack."
"Good," said the client. "Because we've been
trying to fill this job for 19 months, and five other
recruiters before you have failed."
"I won't let you
down," promised Craig. And so the search
began.
In
Need of a Great Performance You have to admire
Craig's attitude. His outlook was positive, his confidence was
strong and his goals were ambitious.
But his idealism
cost him dearly. Blinded by the allure of big game, Craig
totally ignored three red flags that foretold the disaster
that lay ahead.
Did you spot
them? The first red flag was the "audition" condition, a
set-up by employers that nearly always ends in heartbreak.
Taking on a challenge is
fine, as long as the playing field is level,
and the other side has a stake in your success. Unfortunately,
auditions put a huge burden on the recruiter to perform
at the very highest level, while all the employer has to do is
say "no."
Which is exactly what
happened to Craig. Every time he presented a suitable
candidate, the client merely shrugged and told him to find
someone better.
No Safe Harbinger But
Craig should have predicted this, because of the second red
flag: the position had been open for 19 months. Craig reasoned
that the longer the job remained open, the more urgently the
employer would need to fill it.
In
reality, I've found the exact opposite to be
true: a job
that goes unfilled for more than a year and a half will
probably stay unfilled forever.
A client's sense of urgency isn't defined
by how long a position has been open, but by the consequence
of the work that's
not getting done. If the job is really important, the company will
quickly find someone to do it, even if the person isn't
perfect..
The Third Red
Flag Remember the Powell Doctrine from the first
Gulf War? That you should only fight a battle in which you
have overwhelming odds?
Well, that's the
way I prefer to compete. Given the choice, I'd rather have the
odds strongly in my favor, not the other way around.
So
when a client says that five other recruiters have
failed, it sends a signal that something is wrong with
this picture; and that maybe the odds are inherently stacked
against you.
Of course, Craig thought he was better
than the other recruiters. And maybe that's the case. But he
should also have given his competitors some credit. If every
single one of them failed to satisfy the client, there must
have been a reason. My guess would be red flags number one and
number two.
Burned at the Stake I feel badly for Craig, who finally gave
up the search
—and his dream of
riches—after months of hard work and disappointment. And I can
relate to his situation, because it's always a struggle to
temper your heart with your head.
Idealism can be a
powerful motivator, especially when core principles or
humanitarian goals are involved. Sometimes it takes a heroic
or inspired effort to achieve results when others before have
failed. For example, the French tried for many years to build
a canal through Central America; but it was the highly
motivated and idealistic Americans who finally succeeded.
As recruiters, it's our job to find the reality
in every situation. And the reality is, if you're more
strongly motivated to fill a position than your client, you're
in big trouble. There's nothing wrong with idealism—you just
don't want to end up like Joan of Arc.
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